Blood Collections Staff - Customer Service

American Red Cross • Toledo, OH

1d

About The Position

Blood Collections Staff use healthcare and/or customer service skills to assist with every step of the blood collection process. They work with teammates to transport and set up equipment at collection sites in local communities, create a welcoming and comfortable environment for volunteer donors, and follow safety procedures while collecting blood donations for delivery to hospitals. The American Red Cross provides paid phlebotomy training and opportunities to develop healthcare skills and grow a career within the organization.

The position is based in Toledo, Ohio, and follows a variable schedule to meet donor and community needs. Schedules may include early mornings, late nights, weekends, and holidays, and are provided two to three weeks in advance. Shifts are either Monday through Friday or Tuesday through Saturday. The starting rate is $17.74 per hour.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly environment that encourages volunteer donors to return.
• Carefully collect blood to meet goals and regulatory requirements and ensure it can be safely transfused.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• Follow safety procedures throughout the blood collection process.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED