Collections Counselor

AmFirst • Birmingham, AL

8d

About The Position

The Collections Counselor's role is to preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, negative account balances, and/or recovering collateral. This role involves significant personal contact with others inside and outside the organization for conflict resolution, relationship building, and soliciting cooperation, requiring diplomacy and tact in communication due to the high degree of confidentiality and discretion involved.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED
• Excellent communication skills and versatility in collection techniques in order to obtain the desired collection results.
• Good organizational skills.
• Good decision-making skills and be able to provide support to other position within the department.
• Light lifting required.

Responsibilities

• Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
• Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
• Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Ensures the appropriate records are maintained, and required reports are prepared on all collection activity including current delinquency and charged off accounts.
• Performs clerical duties to support the Collection Department Staff which includes research, file maintenance, payments postings, and acting as a liaison between member, credit union, and collateral protection insurance company.
• Informs management of trends in underwriting contributing to delinquent/charged-off loans.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED