Collections - Associate II

Fiserv•Coral Springs, FL

About The Position

The Collections Associate II collects unpaid consumer debt through inbound and outbound calls in a call center environment. The associate manages assigned consumer debt inventory and is accountable for meeting departmental collection targets. The role requires collecting accounts in compliance with applicable regulations and internal performance standards, providing daily coverage of accounts until payment arrangements are made, using skip-tracing tools to obtain current customer information, and documenting discussions and actions in a collections system or database. The associate must multitask and navigate multiple systems efficiently. Applicants must currently have valid and unrestricted U.S. work authorization. Candidates who require sponsorship now or in the future, including holders of temporary visas, are not eligible. This role cannot be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

High school diploma or GED.
At least 1 year of collections and/or customer service experience.
Prior experience working in a call center.
Commercial collections (B2B) experience.
Knowledge of applicable regulations.
Demonstrated skip-tracing skills and ability.
Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not eligible.

Nice To Haves

Knowledge of collections regulations, including the Fair Debt Collection Practices Act.

Responsibilities

Collect unpaid consumer debt through inbound and outbound calls in a call center environment.
Manage assigned consumer debt inventory and meet departmental collection targets.
Collect accounts in compliance with applicable regulations and internal performance standards.
Provide daily coverage of accounts until payment arrangements have been made.
Use skip-tracing tools to obtain up-to-date customer information.
Document discussions and actions in a collections system or database.
Multitask and navigate multiple systems efficiently.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth opportunities through training, development, and internal mobility.
Retirement planning and discounted shares through the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available on day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.