Collections Analyst III

CONA Services•Bedford, NH

6d•$55,000 - $63,000

About The Position

The Collections Analyst III manages complex, high-priority delinquent accounts, analyzes collection trends, identifies root causes of payment issues, and works with internal teams to resolve outstanding debts. The role focuses on a portfolio of difficult, large, or long-outstanding customer accounts. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with compensation of $55,000–$63,000 depending on experience. The role includes managing collection activity for key accounts, reconciling customer accounts, researching and resolving deductions, and communicating with customers and internal stakeholders. It also prepares account status updates for stakeholders and documents collection efforts. Eligible employees may have access to benefits, subject to position, location, employment type, and union governance.

Requirements

Five or more years of commercial collections experience with regional and national brand customer portfolios preferred.
Strong attention to detail and problem-solving skills.
Excellent communication and interpersonal skills with internal and external contacts.
Strong proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
A customer-service mindset and excellent problem-solving, analytical, organizational, and time-management skills.

Nice To Haves

Bachelor’s degree in accounting, finance, or a related discipline preferred.
Recent hands-on experience with SAP preferred.
Commercial collections experience with regional and national brand customer portfolios preferred.

Responsibilities

Prioritize and complete daily collection activities for a key-account customer portfolio to mitigate risk and meet collection goals.
Perform ongoing customer account reconciliations, navigate deductions, and conduct research using customer portals.
Analyze deductions for validity, investigate root causes, gather supporting documents, and communicate with internal and external customers to resolve discrepancies.
Prepare and present PowerPoint account status updates to key stakeholders.
Document collection efforts with clear and concise notes.
Collaborate with sales, customer service, accounting, and other cross-functional teams to investigate and resolve deduction issues in a timely manner.