Collections Analyst II

IGS Energy • Ohio Remote, OH

6d • $45,870 - $73,390

About The Position

The Collections Analyst II manages an accounts receivable portfolio of Commercial & Industrial natural gas and electricity supply customers. The role resolves delinquent customer balances and collaborates with internal and external partners to verify compliance with company policies, reduce bad debt, and protect the company from negative financial exposure. The position supports pre- and post-payment collections activity across a range of businesses, markets, and billing arrangements. The analyst recommends appropriate actions based on company policies.

Requirements

• Strong analytical and quantitative skills, including the ability to interpret aging reports and account data.
• High degree of accuracy and attention to detail, with a bias to urgency.
• Clear and professional communication with customers and internal partners.
• Ability to handle difficult payment conversations with tact, persistence, and professionalism.
• Ability to independently manage and prioritize multiple accounts and deadlines in a remote or hybrid setting.
• Experience using CRM and billing systems to research, update, and document customer accounts.
• Proficiency in Microsoft Office applications, including advanced Excel skills.

Nice To Haves

• Degree in Business, Finance, Accounting, or a related field; equivalent skills and experience are equally valued.
• At least two years of collections experience, ideally in commercial credit and collections.
• Additional experience with credit, fraud, and bankruptcy.
• Understanding of bad debt accounting and collections fundamentals.
• Experience using collections software.
• Experience in energy, utilities, or a related industry.

Responsibilities

• Manage an assigned portfolio of C&I accounts, proactively contacting customers by phone and email to secure payment of outstanding balances.
• Review aging receivables to identify delinquency trends, account-specific issues, and potential bad debt, and recommend appropriate disposition of balances.
• Collaborate with internal stakeholders to research and resolve complex billing and payment disputes and discrepancies.
• Negotiate or establish payment arrangements within policy and escalate exceptions to the Collections Lead and Senior Manager.
• Accurately document customer contacts, payment commitments, and account actions in CRM and billing systems.
• Verify compliance with credit and collections policies and complete related tasks requested by internal staff, teams, and leadership.
• Develop subject-matter expertise in collections to address process, policy, and compliance questions from internal teams.
• Escalate credit decisions, collection agency referrals, bankruptcies, and legal matters to the Lead and Senior Manager with supporting analysis and recommended actions.
• Monitor customer payment behavior and energy market developments affecting C&I risk, and report emerging concerns to the Lead.
• Perform other duties as assigned.

Benefits

• Medical coverage, free telehealth, dental and vision coverage, and employer health savings account contributions.
• Headspace support and free mental healthcare visits for employees and dependents.
• Family planning support through Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• 401(k) plan with company match and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and additional perks.
• Annual incentive plan based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed