Collections

Aston Carter•Rockville, MO

6d•$20 - $30•Onsite

About The Position

The Analyst, Financial Account Management manages a designated portfolio of franchisee accounts and supports timely collection of outstanding receivables. The role works directly with franchisees to resolve past-due balances, monitor account activity, and carry out collection strategies under established policies and procedures. It partners with Financial Account Management leadership and internal stakeholders—including Franchise Sales, Operations, Legal, and Finance—to address delinquent accounts while considering the broader franchise relationship. The Analyst identifies accounts requiring additional action and supports recommendations related to payment arrangements, defaults, reservation suspensions, settlements, and franchise termination. This temporary role focuses primarily on outbound outreach to franchisee accounts to bring them up to date on outstanding payment plans. It is expected to last approximately two months, with a possible extension based on business needs. The role is onsite at the Pike & Rose office in Rockville, Maryland, from 9 AM to 5 PM. The team has four people, and the role sits near the real estate team. The posting notes that four to five permanent roles are available and that future permanent employment may be possible if contract performance is outstanding.

Requirements

2–3+ years of experience in collections, accounts receivable, credit, customer financial services, finance, or a related field.
Strong verbal and written communication skills.
Ability to conduct professional, sometimes difficult conversations regarding financial obligations.
Strong organizational skills and ability to manage multiple accounts, deadlines, and priorities.
Strong attention to detail and commitment to accurate account documentation.
Solid analytical and problem-solving skills.
Ability to work independently within established guidelines and recognize when escalation or additional guidance is appropriate.
Ability to develop productive working relationships with external customers and internal business partners.
Experience working across Sales, Operations, Legal, Finance, or similar business functions.

Responsibilities

Manage an assigned territory and portfolio of franchisee accounts, handling day-to-day collection activities and follow-up.
Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.
Contact franchisees about past-due balances and establish clear payment expectations.
Understand circumstances contributing to delinquency and identify appropriate paths toward resolution.
Execute collection strategies in accordance with established policies, procedures, and leadership direction.
Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.
Research and help resolve billing questions, disputes, and account discrepancies with appropriate internal teams.
Maintain accurate and timely documentation of collection activity, franchisee commitments, disputes, and account status.
Prioritize collection activity based on account aging, balances, risk, and business priorities.
Identify accounts requiring escalation due to delinquency, broken payment commitments, financial risk, or other criteria.
Gather account information and prepare recommendations for payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.
Support development of termination recommendations when collection efforts and other remedies have been unsuccessful.
Escalate complex, high-risk, or sensitive franchisee situations to Analysts or Financial Account Management leadership.
Execute approved collection and enforcement actions and complete appropriate follow-up.
Partner with Legal and Financial Account Management leadership to provide documentation and account information for default, suspension, or termination processes.
Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.
Communicate professionally with franchisees about outstanding balances, payment commitments, and collection requirements.
Provide franchisees with accurate information about account balances, payment obligations, and collection processes.
Build effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.
Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect collection strategy.
Coordinate with business partners to support agreed-upon collection actions and account resolutions.
Monitor portfolio performance and identify changes in aging, delinquency, and payment behavior.
Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.
Identify recurring account issues and communicate potential trends to Financial Account Management leadership.
Participate in process improvement initiatives and contribute ideas to improve collection effectiveness and the franchisee experience.