Collections Advisor

Nusenda Credit Union•Albuquerque, NM

About The Position

Nusenda Credit Union is seeking a Member Solutions Advisor to join its Member Solutions team. The position monitors and maintains assigned accounts to meet collection performance standards and protects the Credit Union’s assets by controlling delinquent loan accounts, collecting overdue loan payments and overdrawn accounts, and recovering collateral. The advisor maintains accurate activity files and reports, coordinates monitoring for possible kiting situations, closes abusive checking accounts, removes overdraft privileges, and works with branch personnel to recover overdrawn share accounts. The role also involves contacting delinquent members, locating members or collateral, recovering funds on written-off loans, and coordinating repossessions or foreclosures with management. The advisor safeguards collateral and recommends its disposition to obtain the best sale price in the Credit Union’s interest. Additional work includes maintaining repossession records, filing collateral insurance claims, posting sale and insurance proceeds, coordinating collateral redemption, and notifying interested parties of sales and dispositions. When assigned and not directly collecting payments, the advisor may maintain loans by posting payments received through specified methods. Nusenda describes itself as committed to member service, community care, diversity, equity, and inclusion, and investing in employees and their careers. It offers competitive employee benefits, including health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance.

Requirements

One to two years of similar or related experience.
High school diploma or GED.
Maintain confidentiality and demonstrate a high degree of loyalty to the job, company, and members’ financial affairs.
Handle multiple responsibilities, meet deadlines, deal with sensitive information, and resolve problems.
Communicate effectively and appropriately with internal and external customers, including in person and by email.
Provide exceptional service while multitasking, meeting strict deadlines, handling sensitive information, and resolving problems.
Adapt quickly to change and communicate proactively.

Responsibilities

Monitor and maintain assigned accounts to meet established collection performance standards.
Control delinquent loan accounts, collect delinquent loan payments and overdrawn accounts, and recover collateral to preserve Credit Union assets.
Contact delinquent accounts by phone and mail, and advise Card Services of cards to close because of delinquency.
Use skip-tracing abilities to locate members and/or collateral.
Recover funds on written-off loans using collection tools or outside collection agencies.
Coordinate with management to pursue repossession or foreclosure of collateral.
Safeguard collateral and recommend its disposition to obtain the best sale price in the Credit Union’s interest.
Maintain repossession records, including condition reports, pictures, bids, expenses, and reports to management.
File insurance claims on collateral, post sales and insurance proceeds, and coordinate collateral redemption.
Notify all interested parties of collateral sales and dispositions.
Maintain accurate activity files and reports and coordinate monitoring of possible kiting situations.
Close abusive checking accounts and remove overdraft privileges.
Work with branch personnel to recover overdrawn share accounts.
When assigned and not directly collecting payments, maintain loans by posting payments received through credit cards and debit card advances, payment transfers, and SpeedPay.