Collections Advisor

Nusenda Credit Union•North Valley, NM

About The Position

Nusenda Credit Union is seeking a Member Solutions Advisor to join its Member Solutions team. The role monitors and maintains assigned accounts to meet collection performance standards and preserves the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and overdrawn accounts, and recovering collateral. The advisor maintains accurate account files and activity reports, coordinates monitoring of possible kiting situations, closes abusive checking accounts, removes overdraft privileges, and works with branch personnel to recover overdrawn share accounts. The position also supports recovery of funds on written-off loans, coordinates collateral repossession or foreclosure with management, arranges safekeeping and disposition of collateral, maintains repossession records, files collateral insurance claims, and coordinates collateral sales and redemptions. When assigned by the collections manager and not directly collecting payments, the advisor maintains loans by posting payments received through specified channels.

Requirements

One to two years of similar or related experience.
High school diploma or GED.
Maintain confidentiality and a high degree of loyalty to the job, company, and members’ financial affairs.
Handle multiple responsibilities, meet deadlines, deal with sensitive information, and resolve problems.
Communicate effectively and appropriately with internal and external customers, including in person and by email.
Provide exceptional service while multitasking, meeting strict deadlines, handling sensitive information, and resolving problems.
Adapt quickly to change and communicate proactively.

Responsibilities

Monitor and maintain assigned accounts to meet established collection performance standards.
Contact delinquent accounts by phone and mail, and advise Card Services of cards to close due to delinquency.
Use skip-tracing abilities to locate members and/or collateral.
Recover funds on written-off loans using collection tools or outside collection agencies.
Coordinate with management to pursue repossession or foreclosure of collateral.
Arrange safekeeping of collateral and recommend its disposition to obtain the best sale price in the Credit Union’s interest.
Maintain repossession records, including condition reports, pictures, bids, expenses, and reports to management.
File insurance claims on collateral, post sales and insurance proceeds, and coordinate collateral redemption.
Notify interested parties of collateral sales and disposition.
Maintain accurate files and reports on collection activity and coordinate monitoring of possible kiting situations.
Close abusive checking accounts and remove overdraft privileges.
Work with branch personnel to recover overdrawn share accounts.
When assigned by the collections manager and not directly collecting payments, maintain loans by posting payments received through credit cards, debit card advances, payment transfers, and Speed Pay.