Advisor, Collections (Business to Business)
About The Position
The Advisor, Collections supports Cardinal Health’s Finance organization, which oversees accounting, tax, financial plans and policies, fiscal controls, financial reporting and systems, and protection of organizational assets. The Collections function collects outstanding accounts receivable through dispute research, payment-plan development, and trusted relationships with customers and internal business partners. This role supports business-to-business collections by working regularly with offshore teams, helping ensure customers have the information needed to expedite payments, and responding to requests and concerns. The Advisor identifies and escalates operational issues, investigates root causes with internal and external stakeholders, monitors corrective solutions, and conducts quality audits of offshore collection activities. The position also prepares and delivers training and assists with onboarding and system access for offshore team members. At this level, the employee applies comprehensive knowledge to varied tasks and complex, large-scope projects; may contribute to policy and procedure development; and develops innovative technical solutions consistent with organizational objectives. Work is performed with general guidance on new projects and reviewed for achievement of objectives. The employee may mentor less experienced colleagues.
Requirements
- Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint.
Nice To Haves
- Bachelor’s degree in a related field or equivalent work experience.
- 3–5 years of business experience, including collections, finance, or customer service.
- Experience with SAP and Business Objects.
Responsibilities
- Interact regularly with offshore teams to support collection activities and ensure customers have the information needed to expedite payments to Cardinal Health.
- Respond to inbound requests from offshore teams in a timely and professional manner.
- Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
- Initiate, execute, and track appropriate escalation procedures.
- Identify issues and determine root causes with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
- Monitor offshore-implemented solutions to ensure root causes are resolved.
- Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
- Prepare training materials and conduct training sessions as needed.
- Assist with onboarding and system access for offshore team members.
Benefits
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401(k) savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
