Collection Systems Specialist I

State Employees' Credit Union • Wake Forest, NC

2d • Hybrid

About The Position

The Collection Systems Specialist I supports delivery and ongoing improvement of consumer loan and credit card collection systems. The role contributes to system projects, enhancements, and issue resolution through business analysis, requirements development, testing, and validation, helping ensure loan servicing solutions support business operations, user needs, and organizational objectives. The position has hybrid expectations and requires the employee to live in North Carolina. State Employees' Credit Union reserves the right to fill the role at a higher or lower level based on business need.

Requirements

• Associate degree.
• 2–5 years of experience in loan servicing, lending, collections, financial services, or a related field, including experience supporting system or technology initiatives.
• Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and/or solution validation.
• Experience supporting system enhancements or technology projects through multiple phases of the project lifecycle, including requirements, testing, implementation, and production support.
• Familiarity with collection or loan servicing processes, lending operations, and related regulatory requirements.
• Must live in North Carolina.

Nice To Haves

• Bachelor's degree or higher.
• Experience working directly with collection systems, loan servicing systems, lending platforms, or other financial services applications.
• Experience with system configuration, solution design, workflow improvement, and regression testing.
• Experience coordinating with business users, technical teams, and/or third-party vendors on system enhancements and issue resolution.

Responsibilities

• Engage with business users, technical resources, and vendors to brainstorm, analyze, document, and review requirements for changes to collection systems; develop and review documentation for change requests submitted to vendors or Information Services.
• Initially develop project designs and business requirements for review by Loan Servicing Systems management.
• Create test plans and test scripts based on project designs and business requirements, identify applicable regression tests for multi-step or multi-change projects, and execute extensive regression testing to identify defects before production migration.
• Serve as a liaison among business users, Information Services, and vendors involved in projects affecting loan servicing systems; communicate throughout project lifecycles and provide continued application maintenance support after implementation.
• Troubleshoot system issues, identify accurate resolutions, communicate resolutions effectively, document and organize defects or issues, and provide developers or vendors with steps to reproduce them.
• Lead testing verification, clearly communicate testing goals, ensure tests are executed, and report results or defects in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree