Collection Systems Specialist I

SECU

3d • Hybrid

About The Position

The Collection Systems Specialist I supports the delivery and ongoing improvement of consumer loan and credit card collection systems. The role contributes to system projects, enhancements, and issue resolution through business analysis, requirements development, testing, and validation. It helps ensure loan servicing solutions support business operations, user needs, and organizational objectives.

The specialist works with business users, technical resources, Information Services, and vendors throughout project lifecycles and after implementation. Responsibilities include developing and documenting requirements, designing and executing test plans, identifying and documenting defects, troubleshooting system issues, and coordinating testing verification.

Requirements

• Associate degree.
• Two to five years of experience in loan servicing, lending, collections, financial services, or a related field, including experience supporting system or technology initiatives.
• Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and/or solution validation.
• Experience supporting system enhancements or technology projects across multiple lifecycle phases, including requirements, testing, implementation, and production support.
• Familiarity with collection or loan servicing processes, lending operations, and related regulatory requirements.
• Must live in North Carolina.

Nice To Haves

• Bachelor's degree or higher.
• Experience working directly with collection systems, loan servicing systems, lending platforms, or other financial services applications.
• Experience with system configuration, solution design, workflow improvement, and regression testing.
• Experience coordinating with business users, technical teams, and/or third-party vendors on system enhancements and issue resolution.

Responsibilities

• Engage with business users, technical resources, and vendors to analyze, document, and review requirements for changes to collection systems; prepare change request documentation for vendors or Information Services.
• Develop initial project designs and business requirements for review by Loan Servicing Systems management.
• Create test plans and scripts based on project design and business requirements, identify appropriate regression tests, and execute regression testing to find defects before production migration.
• Serve as a liaison between business users, Information Services, and vendors on projects affecting loan servicing systems, and communicate throughout project lifecycles and ongoing application maintenance.
• Troubleshoot system issues, determine resolutions, document and organize defects, and communicate reproduction steps to developers or vendors.
• Lead testing verification by communicating testing goals, ensuring tests are executed, and reporting results and defects in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree