Collection Services Analyst

Veritiv Corporation • Fairfield, OH

10d • Hybrid

About The Position

The Collection Services Analyst carries out accounting clerical duties associated with a specific accounting function. The role manages a portfolio of customer accounts and works to facilitate timely invoice payments and recover delinquent receivables. It maintains customer relationships, researches and resolves payment disputes, documents collection activity, and supports accurate customer billing and account reconciliation.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office and operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Experience planning, managing, and organizing resources within short- and medium-term timescales within an overall policy framework.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Contact customers by phone and email regarding delinquent invoices, credit memos, invalid deductions, on-account payments, customer disputes, and terms discrepancies.
• Obtain information needed to facilitate payment, including invoice copies, proofs of delivery, credit memos, DFR details, and on-account payment details.
• Monitor a portfolio of accounts and initiate action to facilitate on-time invoice payment and recover delinquent receivables.
• Establish and maintain positive relationships with internal and external customers.
• Identify and follow up on customer payment issues regarding terms of sale.
• Research and resolve customer disputes and issues.
• Access third-party invoicing systems and enter customer invoices to facilitate payment.
• Follow up consistently to ensure customer information requests are satisfied and commitments are met.
• Document all internal and external customer collection contacts, including promises to pay, agreements, and information requests.
• Inform the Manager of issues affecting corporate DSO and receivable delinquency objectives.
• Ensure customer billing addresses and terms are accurately reflected in the Customer Master File.
• Prepare reports on collection activity status and key delinquency issues.
• Reconcile account balances and follow up on unauthorized short payments and overpayments, unless handled by the Deductions team.
• Identify and reconcile sales tax deductions by collecting them or obtaining the required exemption certificate.
• Process credit card payments as required and ensure they are approved.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed