Collection Manager
About The Position
Revity Credit Union is seeking an experienced, results-driven leader to oversee its Member Solutions Department and lead the Collections team. The role manages delinquent accounts, minimizes credit losses, and maximizes recoveries while supporting members experiencing financial challenges with professionalism, empathy, and integrity. The Collection Manager ensures that collections, repossessions, and legal matters are handled promptly and in accordance with applicable regulations and Credit Union policies. The position provides leadership, training, and support to department employees and maintains effective operational controls.
Requirements
- Associate's degree in Business, Finance, or a related field.
- At least 3 years of experience in collections, loan servicing, or recovery operations within a financial institution.
- Experience with secured and unsecured consumer lending collections.
- Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.
- Ability to analyze financial and operational data, identify trends, and implement effective solutions.
- Exceptional leadership, coaching, and employee development skills.
- Excellent communication, problem-solving, and relationship-building abilities.
- Ability to manage multiple priorities in a fast-paced, results-oriented environment.
Nice To Haves
- Previous supervisory or management experience.
- Experience with real estate and commercial loan collections.
Responsibilities
- Oversee daily collection activities, monitor delinquency trends, and develop strategies to reduce delinquency and credit losses.
- Review complex accounts, assist with collection efforts as needed, and ensure timely follow-up.
- Hire, train, coach, and evaluate department employees; establish performance expectations, monitor productivity, and promote accountability, cross-training, and professional development.
- Oversee repossessions, collateral recovery and disposition, charge-off recommendations, and recovery efforts.
- Coordinate with attorneys, recovery agents, and other vendors to maximize recoveries and minimize losses.
- Oversee bankruptcies, foreclosures, garnishments, levies, judgments, settlements, deceased-member accounts, and other legal matters, ensuring compliance with applicable regulations and Credit Union policies.
- Oversee department operations, including titles, insurance, and other assigned functions.
- Maintain effective procedures and internal controls and identify opportunities to improve efficiency and reduce expenses.
- Monitor and report on delinquency, charge-offs, recoveries, and department performance.
- Keep management informed of significant issues and emerging credit risks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
