Collection Services Analyst

Veritiv • Carrollton, TX

10d • Hybrid

About The Position

The Collection Services Analyst manages customer accounts to ensure timely payment of outstanding balances. The role works with customers and internal partners to resolve payment issues, reduce delinquency, improve cash flow, and maintain positive customer relationships while supporting the company’s credit and collection objectives. The position is based out of the Carrollton office and is described as hybrid.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Experience planning, managing, and organizing resources within short- and medium-term timescales within the overall policy framework.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Strong customer-focused orientation.
• Strong organizational and project management skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Research and resolve customer disputes and issues.
• Gain access to and enter invoices for customers through a third-party invoicing system to facilitate payment.
• Follow up consistently to ensure customer information requests have been satisfied and commitments have been met.
• Document customer collection contacts, both internal and external, including promises to pay, agreements, and information requests.
• Contact customers by phone and email regarding delinquent invoices, credit memos, invalid deductions, on-account payments, customer disputes, and terms discrepancies.
• Collect information needed to facilitate payment, including invoice copies, proofs of delivery, credit memos, DFR details, and information about on-account payments.
• Monitor a portfolio of accounts and initiate action to facilitate on-time invoice payment and recover delinquent receivables.
• Establish and maintain positive relationships with internal and external customers.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Employee-led Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed