Collection Services Analyst

Veritiv • Fairfield, OH

5d • Hybrid

About The Position

The Collection Services Analyst carries out accounting clerical duties associated with a specific accounting function. The role monitors a portfolio of customer accounts and takes action to facilitate timely invoice payments and recover delinquent receivables. It maintains customer contact, researches and resolves disputes, gathers information needed to secure payment, and documents collection activity and customer commitments.

Additional duties include reporting issues affecting corporate DSO and receivable delinquency objectives to the Manager; ensuring customer billing addresses and terms are accurately recorded in the Customer Master File; preparing reports on collection activity and delinquency issues; reconciling account balances and unauthorized short or excess payments; resolving sales tax deductions; and processing and approving credit card payments as needed. The role is hybrid.

Requirements

• 3–5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience with simple office or operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Experience planning, managing, and organizing resources within short- and medium-term timescales within an overall policy framework.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills, including being friendly, courteous, and helpful.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Contact customers by phone and email about delinquent invoices, credit memos, invalid deductions, on-account payments, disputes, and terms discrepancies.
• Obtain information needed to secure payment, including invoice copies, proofs of delivery, credit memos, DFR details, and on-account payment information.
• Monitor a portfolio of accounts and initiate action to facilitate on-time invoice payment and recover delinquent receivables.
• Establish and maintain positive relationships with internal and external customers.
• Identify and follow up on customer payment issues related to terms of sale.
• Research and resolve customer disputes and issues.
• Access and enter invoices into customers’ third-party invoicing systems to obtain payment.
• Follow up to ensure customer information requests have been satisfied and commitments have been met.
• Document customer collection contacts, promises to pay, agreements, and information requests.
• Inform the Manager of issues affecting corporate DSO and receivable delinquency objectives.
• Ensure customer billing addresses and terms are accurately reflected in the Customer Master File.
• Prepare reports on collection activity and key delinquency issues.
• Reconcile account balances and follow up on unauthorized short payments and overpayments, unless handled by the Deductions team.
• Identify and reconcile sales tax deductions by collecting them or obtaining the required exemption certificate.
• Process credit card payments as required and ensure they are approved.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Training opportunities, professional development programs, career pathing, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed