Collection Officer

Commercial Credit Adjusters Ltd

3d•Remote

About The Position

Commercial Credit Adjusters Ltd. (CCA) is seeking a Collections Officer to support Nunavut-based consumers, including clients who speak only Inuktitut. The role focuses on respectful, empathetic, solution-oriented communication and helping consumers navigate financial challenges. Complete fluency in Inuktitut is mandatory, and English is also required for communication with consumers. Applicants without proven Inuktitut fluency cannot be considered. The position includes paid training and licensing, full-time hours, and a competitive commission structure. Standard hours include 8:00 AM to 4:30 PM shifts, with weekday prime-time options. The role is offered as work from home. CCA provides a group benefits plan, a supportive and inclusive team culture, growth opportunities, hands-on learning in credit reporting, credit repair, and personal budgeting, and guidance from team leaders. To meet provincial licensing requirements, applicants must have a work permit with at least six months of validity remaining at the time of application, permanent residency, or Canadian citizenship. A criminal record check is required for successful candidates. CCA has provided accounts receivable management services across Canada since 1991.

Requirements

Complete fluency in Inuktitut; applicants must demonstrate proficiency, and applications without proven fluency cannot be considered.
Fluency in English to communicate with Nunavut-based consumers.
Negotiation and conflict-resolution skills.
Self-motivation, goal orientation, and attention to detail.
Ethical and professional conduct in all interactions.
Comfort working independently and in a fast-paced team environment.
Computer proficiency and ability to navigate multiple software programs.
For provincial licensing, a work permit with at least six months of validity remaining at application, permanent residency, or Canadian citizenship.
Availability for full-time work.
Successful candidates must complete a criminal record check.

Nice To Haves

Experience in collections, customer service, or call centers; this experience is a bonus but not required.

Responsibilities

Speak with consumers who have missed payments, whether recently or over a longer period.
Establish contact through inbound and outbound calls.
Offer fair and firm solutions while following company policies and processes.
Negotiate payment arrangements in accordance with client and company guidelines.
Investigate and advise consumers on payment plans and settlement options.
Serve as the contact or liaison for an assigned account portfolio.
Accurately document calls and meet compliance standards.
Manage calls confidently, with empathy and clear boundaries.
Follow the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.