Collection Agent

Jon Barry & Associates, Inc.•Concord, NC

2d•$17 - $21•Remote

About The Position

Paragon Revenue Group is seeking experienced, motivated professionals for a remote Collections Agent position. The role is suited to candidates with experience in third-party or first-party collections, healthcare collections, Early Business Office (EBO), patient financial services, revenue cycle operations, or high-volume call center work. Agents engage with consumers and patients about outstanding balances, collect payments, and establish payment arrangements while working toward collection, productivity, and quality goals. The position uses automated dialing technology and account management systems and requires accurate documentation, regulatory compliance, and collaboration with supervisors and team members. This is a 100% remote, full-time position with a guaranteed 40-hour workweek and a Monday–Friday schedule. Compensation includes competitive base pay and uncapped commission. The company offers a comprehensive benefits package, ongoing training, coaching, and performance support. Applicants must be able to pass pre-employment background and credit checks; Paragon participates in E-Verify.

Requirements

Experience in one or more relevant areas, including third-party or first-party collections; healthcare collections, EBO, or patient financial services; high-volume inbound and outbound calling using an automated dialer; negotiating balances or establishing payment arrangements; healthcare revenue cycle operations, patient billing, or accounts receivable follow-up; or performance-driven call center work with measurable productivity and quality goals.
Strong communication and negotiation skills, including the ability to guide consumers toward account resolution.
Confidence discussing outstanding balances, payment options, and financial obligations.
Experience handling a high volume of consumer or patient interactions.
Ability to navigate multiple computer applications while maintaining accurate account documentation.
Strong time management skills and ability to meet productivity expectations in a remote environment.
Professionalism, accountability, and commitment to compliance and customer service.
Ability to pass pre-employment background and credit checks.

Nice To Haves

Prior collections or patient financial experience is strongly preferred.
Experience with FDCPA, HIPAA, and healthcare revenue cycle practices is a plus.

Responsibilities

Handle a high volume of inbound and outbound calls with consumers and patients to resolve outstanding account balances and identify payment solutions.
Discuss outstanding balances, collect payments, and establish appropriate payment arrangements.
Use automated dialing technology and account management systems to manage daily workloads efficiently.
Work toward established collection, productivity, and quality goals.
Maintain accurate account documentation and comply with applicable regulations and client guidelines.
Collaborate with supervisors and team members to improve performance and achieve department objectives.