Collection Agent CSR

Berlin-Wheeler • Topeka, KS

1d

About The Position

Berlin-Wheeler, Inc. is hiring a Collection Agent CSR in Topeka, Kansas. This role focuses on helping consumers and patients understand their account status, consider appropriate payment options, and resolve accounts through respectful, professional communication. The work also supports client organizations, including healthcare providers, in recovering outstanding balances. The company emphasizes service, empathy, active listening, clear communication, and compliance rather than pressure tactics.

The position includes making and taking calls, verifying basic demographic information, discussing account status, offering suitable payment arrangements and resolution options, and accurately documenting accounts while following established policies and procedures. Team members work with their team and leadership to set goals, build skills, and grow. Berlin-Wheeler provides paid training, ongoing compliance monitoring and coaching, and training on requirements including HIPAA, TCPA, and applicable federal, state, and local rules. The role is full-time, Monday through Friday, 8 a.m. to 5 p.m., at $14 per hour. Collections experience is not necessary; entry-level applicants are welcome.

Requirements

• High school diploma or GED equivalent.
• Clear and professional verbal and written communication skills.
• Ability to listen and remain calm, patient, and respectful in difficult conversations.
• Comfort using a computer and phone system and learning new tools.
• Care in following rules, processes, and details.

Nice To Haves

• Collections experience is preferred but not necessary.
• Customer service experience is preferred but not required.

Responsibilities

• Make and take calls with consumers and patients.
• Verify basic demographic information and discuss account status.
• Listen to each person's situation and offer appropriate payment arrangements and resolution options.
• Convert conversations into payments through honest, respectful communication.
• Document every account accurately and follow established policies and procedures.
• Work with the team and leadership to set goals, build skills, and grow.
• Follow applicable federal, state, and client requirements.

Benefits

• Paid training.
• Supportive team.
• Opportunities to grow skills and advance; the company promotes from within whenever possible.
• Health insurance options.
• Vision insurance options.
• Dental insurance options.
• Earned time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED