Coffee Lead

Hy-Vee, Inc.•Iowa City, IA

6d•Onsite

About The Position

The Coffee Lead helps keep the Hy-Vee Coffee Shop running smoothly while supporting the Department Manager and leading the barista team. The role ensures customers receive fresh, high-quality products and a warm experience in a fast-paced environment. The Coffee Lead receives direction and support from the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, the Food Service Director, and the Coffee Shop Department Manager. The position is accountable to those roles and directly supervises Coffee Shop Baristas. The position requires a high school diploma or equivalent. Food safety or sanitation courses are encouraged, and one year of similar or related experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen. The role involves frequent standing and walking throughout the shift, along with repetitive reaching and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation. Depending on the role's duties, it may also involve safely using sharp knives and blades, exposure to heat and burn hazards from cooking equipment, or operating a delivery vehicle in accordance with applicable DOT standards. The coffee shop environment is fast-moving and may include cool temperatures, dampness, equipment noise and vibration, cleaning chemicals or solvents, and food-service equipment such as slicers and choppers. Safety training is provided.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and motivate the team to do the same.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Ability to guide and support team members with clear direction and follow-through.

Nice To Haves

Food safety or sanitation courses are encouraged.
One year of similar or related experience is preferred.

Responsibilities

Deliver outstanding customer service, greet customers warmly, learn their names, and help make each visit positive.
Take customer orders at the counter and over the phone, help customers find products, and answer questions.
Ensure food is handled safely and keep the work area clean, neat, and up to department standards.
Monitor product freshness and appearance, and prepare or replenish products as needed.
Anticipate daily product needs and follow or develop a production list.
Check in products, put products away, and review invoices as needed.
Run the department register and process payments where applicable.
Instruct, assign, and coordinate work for Coffee Shop Baristas.
Order products and supplies as needed and price products for customers as necessary.
Remove trash promptly and maintain a clean, organized department.
Handle confidential information, including sales percentages and employee wages, with discretion.
Follow Hy-Vee's dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.