Starbucks Coffee Lead

Hy-Vee, Inc.•Overland Park, KS

10d

About The Position

The Coffee Lead helps keep the Hy-Vee Coffee Shop running smoothly while supporting the Department Manager and leading Coffee Shop Baristas. The role ensures customers receive fresh, high-quality products and a warm experience. It involves customer service, product preparation and replenishment, food safety, department cleanliness, register operation, ordering supplies, and coordinating barista work in a fast-moving coffee shop environment. The Coffee Lead receives direction and support from the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, the Food Service Director, and the Coffee Shop Department Manager. The position directly leads Coffee Shop Baristas. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and motivate the team to do the same.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Ability to guide and support team members with clear direction and follow-through.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Food safety or sanitation courses are encouraged.
One year of similar or related experience is preferred.

Responsibilities

Greet customers warmly, learn their names, and provide outstanding customer service.
Take customer orders at the counter and over the phone, help customers find products, and answer questions.
Handle food safely and maintain a clean, neat work area that meets department standards.
Monitor product freshness and appearance, and prepare and replenish products as needed.
Anticipate daily product needs and follow or develop a production list.
Check in and put away products, and review invoices as needed.
Operate the department register and process payments where applicable.
Instruct, assign, and coordinate work for Coffee Shop Baristas.
Order products and supplies as needed and price products for customers as necessary.
Remove trash promptly and maintain a clean, organized department.
Handle confidential information, including sales percentages and employee wages, with discretion.
Follow the company dress code, hygiene standards, and policies.
Assist in other store areas and take on special projects as needed.