Coffee Lead

Hy-Vee•Quincy, IL

13d•Onsite

About The Position

The Coffee Lead helps keep Hy-Vee’s Coffee Shop running smoothly while supporting the Department Manager and leading the barista team. The role focuses on ensuring customers receive fresh, high-quality products and a welcoming experience in a fast-paced coffee shop environment. The Coffee Lead provides direction to Coffee Shop Baristas and supports department operations, customer service, product preparation, ordering, cleanliness, and policy compliance. The role reports to and is accountable to the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, the Food Service Director, and the Coffee Shop Department Manager. Direct reports include Coffee Shop Baristas. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent required.
Ability to deliver outstanding customer service and motivate a team to do the same.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Ability to guide and support team members with clear direction and follow-through.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

Food safety or sanitation courses are encouraged.
One year of similar or related experience is preferred.

Responsibilities

Greet customers warmly, learn their names, and provide helpful service that makes each visit positive.
Take customer orders at the counter and over the phone, help customers find products, and answer questions.
Handle food safely and keep the work area clean, neat, and up to department standards.
Monitor product freshness and appearance, and prepare and replenish products as needed.
Anticipate daily product needs and follow or develop a production list.
Check in products, put them away, and review invoices as needed.
Operate the department register and process payments where applicable.
Instruct, assign, and coordinate the work of Coffee Shop Baristas.
Order products and supplies as needed and price products for customers when necessary.
Remove trash promptly and maintain a clean, organized department.
Handle confidential information, including sales percentages and employee wages, with discretion.
Comply with Hy-Vee’s dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.
Motivate the team to deliver outstanding customer service and provide clear direction and follow-through.