Coffee Lead

Hy-Vee•Iowa City, IA

5d•Onsite

About The Position

The Coffee Lead helps keep Hy-Vee’s Coffee Shop running smoothly, supports the Coffee Shop Department Manager, and leads the barista team. The role focuses on providing customers with fresh, high-quality products and a warm experience in a fast-paced coffee shop environment.

Requirements

High school diploma or equivalent.
Ability to deliver outstanding customer service and motivate a team to do the same.
Ability to solve practical problems and make sound decisions involving a variety of variables.
Basic math skills, including fractions, decimals, and percentages.
Ability to guide and support team members with clear direction and follow-through.

Nice To Haves

Food safety or sanitation courses are encouraged.
One year of similar or related experience is preferred.

Responsibilities

Deliver outstanding customer service, greet customers warmly, learn their names, and help make each visit positive.
Take customer orders at the counter and over the phone, assist customers with finding products, and answer questions.
Handle food safely and keep the work area clean, neat, and up to department standards.
Monitor product freshness and appearance, and prepare or replenish products as needed.
Anticipate daily product needs and follow or develop a production list.
Check in products, put products away, and review invoices as needed.
Operate the department register and process payments where applicable.
Instruct, assign, and coordinate work for Coffee Shop Baristas.
Order products and supplies as needed and price products for customers as necessary.
Remove trash promptly and maintain a clean, organized department.
Handle confidential information, including sales percentages and employee wages, with discretion.
Follow Hy-Vee’s dress code, hygiene standards, and company policies.
Assist in other store areas and take on special projects as needed.