Coffee Lead
About The Position
The Coffee Lead helps keep Hy-Vee’s Coffee Shop running smoothly by supporting the Department Manager and leading the barista team. The role focuses on ensuring customers receive fresh, high-quality products and a warm experience in a fast-paced coffee shop environment. The Coffee Lead provides customer service, handles orders and payments, maintains product quality and freshness, coordinates production and replenishment, and helps keep the department clean, organized, and compliant with food safety and company standards. The role also instructs and coordinates Coffee Shop Baristas, orders supplies as needed, and may assist in other store areas or special projects. The position reports to and receives direction from the Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Food Service Director, and Coffee Shop Department Manager. It directly leads Coffee Shop Baristas.
Requirements
- High school diploma or equivalent.
- Ability to deliver outstanding customer service and motivate a team to do the same.
- Ability to solve practical problems and make sound decisions with a variety of variables.
- Basic math skills, including fractions, decimals, and percentages.
- Ability to guide and support team members with clear direction and follow-through.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
- Successful completion of a pre-employment drug screen.
Nice To Haves
- Food safety or sanitation courses.
- One year of similar or related experience.
Responsibilities
- Greet customers warmly, learn their names, and provide outstanding service.
- Take customer orders at the counter and over the phone, help customers locate products, and answer questions.
- Ensure food is handled safely and maintain a clean, neat work area that meets department standards.
- Monitor product freshness and appearance, and prepare or replenish products as needed.
- Anticipate daily product needs and follow or develop a production list.
- Check in and put away products, and review invoices as needed.
- Operate the department register and process payments where applicable.
- Instruct, assign, and coordinate work for Coffee Shop Baristas.
- Order products and supplies as needed and price products for customers as necessary.
- Remove trash promptly and maintain a clean, organized department.
- Handle confidential information, including sales percentages and employee wages, with discretion.
- Follow Hy-Vee’s dress code, hygiene standards, and company policies.
- Assist in other store areas and take on special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
