Cocktail Waithelp

Marriott•Honolulu, HI

3d•$16 - $17

About The Position

Serve food courses and alcoholic beverages to guests, set tables according to event type and service standards, and answer questions about menu selections. Coordinate with the kitchen about menu questions, wait times, order re-cooks, product availability, allergies, dietary needs, and special requests. Record orders in the MICROS system, check guests’ satisfaction, maintain clean work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company, safety, and security policies; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications. Maintain a clean and professional appearance, protect confidential information and company assets, welcome guests according to company standards, anticipate their needs, assist individuals with disabilities, and communicate professionally. Build positive working relationships, support team goals, respond appropriately to employee concerns, and meet quality standards. Perform other reasonable duties as requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to event type and service standards.
Answer questions about menu selections and communicate with the kitchen regarding menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, and special requests.
Record transactions in the MICROS system when orders are placed.
Check with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas and service items, including china and glassware.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.