Cocktail Waithelp

Marriott•Lahaina, HI

10d•$16 - $17

About The Position

Serve food courses and alcoholic beverages to guests, set tables according to the event type and service standards, answer questions about menu selections, and communicate with the kitchen about menu questions, wait times, order remakes, product availability, allergies, dietary needs, and special requests. Enter orders in the MICROS system, check in with guests to ensure satisfaction, maintain clean work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company and safety and security policies, report accidents and unsafe conditions, and complete required safety training and certifications. Maintain a clean, professional appearance and protect confidential information and company assets. Welcome guests, anticipate and address their service needs, assist individuals with disabilities, and communicate professionally. Build positive working relationships, support team goals, respond appropriately to employee concerns, and meet quality standards. Perform other reasonable duties as requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
Ability to read and visually verify information in various formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the event type and service standards.
Answer questions about menu selections.
Communicate with the kitchen about menu questions, wait times, order remakes, product availability, allergies, dietary needs, and special requests.
Record orders in the MICROS system.
Check in with guests to ensure satisfaction with food and beverages.
Maintain cleanliness of work areas, china, glassware, and other service items.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, maintain positive working relationships, support team goals, and respond appropriately to coworkers’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.