Cocktail Server

Hotel Verdant (Charlestowne Hotels) • Racine, WI

5d

About The Position

The Cocktail Server provides excellent guest service in the cocktail lounge in accordance with food and beverage standards. The role requires broad food and beverage knowledge, attention to detail, and the ability to remain poised and guest-focused during high-volume periods. The Cocktail Server supports the bar team in food and beverage preparation and service, contributes to award-winning bar service, and has opportunities for growth within the food and beverage team.

The position reports to the Food and Beverage Manager / Executive Chef and Bar Manager. It involves guest service, order communication, accurate use of the point-of-sale system, maintaining clean and organized bar and lounge spaces, supporting hotel events, and following applicable sanitation, company, and department policies.

Requirements

• Excellent, professional communication skills.
• Positive attitude and ability to work efficiently and effectively with a variety of people and coworkers.
• Ability to work under pressure or amid large guest crowds during receptions while maintaining a courteous, hospitable demeanor.
• Ability to maintain a courteous and hospitable demeanor toward guests, peers, and management regardless of department, position, or heritage.
• Ability to handle money and make correct change while using the POS.
• Ability to prioritize and multitask.
• Ability to adapt to organizational and environmental changes.
• Flexibility to work days, early mornings, evenings, weekends, and holidays.
• Arrive at scheduled times, neatly groomed, and in accordance with the company dress code.
• Adhere to regulatory, company, and department policies and procedures.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Ability to stand for extended periods.

Responsibilities

• Provide guests with fresh, timely food service in the bar and ensure food is presented and served at the appropriate temperature.
• Follow governmental, DHEC, and food and beverage standards for sanitation, preparation, and cleanliness.
• Assist the bar team, under food and beverage leadership, with preparation and food and beverage execution.
• Provide attentive service with attention to detail.
• Maintain a clean and organized back bar and lobby lounge.
• Assist with weekly, monthly, and quarterly cleaning objectives.
• Communicate guest orders to the kitchen and bar.
• Welcome guests to the bar lounge, help them find seating, and ensure timely food and beverage service.
• Maintain awareness of BEO schedules and hotel events, and assist with setup and breakdown for private and public events when necessary.
• Communicate clearly, concisely, and professionally with Spectator Bar staff and the Food and Beverage Manager / Executive Chef.
• Use the POS accurately for guest checks and food and drink orders.
• Support implementation of policies, strategies, and ideas communicated by leadership.
• Perform other reasonable job duties as requested by supervisors and the MOD.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed