Cocktail Servers- Punch Line Houston
About The Position
Cocktail Servers at Punch Line Houston provide attentive beverage and food service in a live entertainment venue. They anticipate and respond to guests’ needs, take orders, make recommendations, and communicate drink orders to the bar through a point-of-sale system. The role includes serving drinks through crowds, maintaining awareness of the work area, keeping tables clean, and helping maintain the venue’s safety, sanitation, and housekeeping standards. Servers are responsible for following alcohol-service policies, checking identification when appropriate, and recognizing and responding safely and courteously to guest intoxication. They process comp and void checks according to company policy and assist other servers and staff as needed. The work takes place in a fast-paced, often loud and stressful environment and requires extended periods on one’s feet and lifting or moving items weighing up to 25 pounds.
Requirements
- Ability to work late hours.
- Flexible schedule.
- Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and point-of-sale systems.
- Three years of work experience interacting with people in a positive environment.
- Tolerance of all cultures, music, and art forms.
- Responsible Alcohol Awareness Training Certification or equivalent.
- Ability to deal with intoxicated guests in a positive and safety-minded manner.
Nice To Haves
- Cash-handling experience.
- Experience recognizing valid identification.
- Experience in a live music environment.
Responsibilities
- Anticipate and respond to guests’ needs.
- Suggestively sell beverages and menu items, take orders, answer questions, make recommendations, and upsell liquors.
- Communicate drink orders to the bar using the point-of-sale system.
- Deliver drinks while maneuvering trays through large crowds.
- Circulate through the work area to maintain line of sight and atmosphere control.
- Remove dirty glasses and dishes from tables, including lifting and moving bus tubs weighing up to 25 pounds.
- Keep tables clean and wiped.
- Clean spills and remove food, trash, or other obstacles from the floor using proper lifting techniques.
- Maintain company safety and sanitation standards and follow housekeeping standards and standard operating procedures.
- Request identification from guests who appear to be under 30 years of age.
- Serve alcohol responsibly in accordance with local ordinances, alcohol-awareness training, and company policies.
- Recognize when guests are becoming too intoxicated, refuse further alcohol service courteously and with safety in mind, and notify a manager.
- Ensure comp and void checks are processed according to company policy.
- Assist other servers and staff as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
