Fitness Coach Shorewood- SIGN ON BONUS

Orangetheory - Franchise #0318•Shorewood, WI

6d•$25 - $65•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts at OT Group Holdings, LLC studios and creates a high-energy, motivating, results-driven experience for members. The position requires coaching and engaging multiple members in group fitness settings while applying strong time management, communication, and motivational skills. The Coach represents the Orangetheory Fitness brand, builds member relationships, and supports retention and engagement. The role works closely with the studio team to contribute to sales and retention goals, maintain a welcoming and inclusive studio, and provide a seamless experience before, during, and after classes. It requires a well-rounded understanding of endurance, strength, and power training, and use of Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. This is a part-time position with a flexible schedule as needed, including weekends and holidays. It reports to the Head Coach and does not manage a team. The role is primarily based in a fitness studio, with frequent interaction with members, guests, and team members. It involves working at the front desk and on the studio floor, as well as administrative tasks using computers, phones, and standard office equipment. The studio may have moderate to loud noise due to music and group classes. Occasional offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs. A high school diploma or equivalent and at least one year of group fitness training or personal training experience are required. An Orangetheory Fitness-approved fitness certification is also required. A bachelor’s degree and prior customer service, sales, hospitality, or related client-facing experience are preferred. The posting offers a $1,000 sign-on bonus.

Requirements

High school diploma or equivalent required.
At least one year of group fitness training or personal training experience required.
Current Orangetheory Fitness-approved fitness certification required, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organizational, attention-to-detail, and time-management skills.
Ability to collaborate cross-functionally, build relationships, and provide exceptional service.
Ability to problem solve and work under pressure, manage unexpected challenges calmly and professionally, and remain proactive, reliable, and consistent.
Ability to work a flexible schedule as needed, including weekends and holidays.
Ability to meet the role’s physical demands, including frequent standing and walking and occasional handling of items weighing approximately 25–30 pounds.

Nice To Haves

Bachelor’s degree preferred.
Prior experience in customer service, sales, hospitality, or a related client-facing role preferred (0–1 year).

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class session.
Provide welcoming, inclusive, and motivating interactions for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and ongoing professional development.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio environment in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and OT Group Holdings, LLC core values.