Fitness Coach Shorewood- SIGN ON BONUS

Orangetheory•Shorewood, WI

5d•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts at OT Group Holdings, LLC studios and creates a high-energy, motivating, results-driven member experience. The role involves coaching and engaging multiple members in group fitness classes while applying fitness principles across endurance, strength, and power training. Coaches use Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the Orangetheory Fitness brand through exceptional coaching and member service, builds meaningful relationships, and supports member engagement and retention. In partnership with the studio team, the Coach contributes to sales and retention goals and helps maintain a welcoming, inclusive studio environment and a seamless experience before, during, and after classes. The position reports directly to the Head Coach and does not manage a team. The role is primarily studio-based, with work at the front desk and throughout the studio floor. It includes member-facing responsibilities, administrative work using computers and phones, and occasional participation in offsite events or community activities. The position is part-time with a flexible schedule as needed, including weekends and holidays. Compensation is $25.00–$65.00 per hour, with a $1,000 sign-on bonus.

Requirements

High school diploma or equivalent.
At least 1 year of group fitness training or personal training experience.
Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Ability to coach and engage multiple members in a group fitness setting.
Well-rounded understanding of endurance, strength, and power training principles.
Ability to use Orangetheory programming, technology, and coaching tools.
Professionalism, a positive service attitude, integrity, and reliability.
Strong collaboration, organization, attention to detail, and time-management skills.
Ability to problem-solve and work under pressure, including managing unexpected challenges calmly and professionally.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.

Nice To Haves

Bachelor’s degree.
Prior customer service, sales, hospitality, or related client-facing experience; 0–1 year is noted.

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests, in line with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and professional development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a seamless, positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Deliver exceptional customer service and uphold OT Group Holdings, LLC core values.
Perform light cleaning and studio upkeep as needed.
Occasionally participate in offsite trainings or other company needs when necessary.