Co Manager

The Wendy's Company•Turnerville, MS

1d•Onsite

About The Position

The Co-Manager is responsible for hiring, training, and developing the store crew. The role also assists the unit manager with operating and maintaining the store to maximize profitability and customer satisfaction. The Co-Manager supports sales and profit goals, staffing, product quality, customer service, cleanliness, training, inventory and operational controls, policy compliance, administration, maintenance, employee relations, and performance management. The position requires the ability to perform restaurant operations functions and to meet the requirements of subordinate positions.

Requirements

Knowledge of Wendy’s operating systems and procedures.
Knowledge of Wendy’s policies and procedures related to job responsibilities.
Knowledge of supervisory practices.
Knowledge of interviewing practices.
Knowledge of the crew orientation and training program.
College degree or equivalent experience in operations.
At least 1 year of line operations experience in the restaurant industry.
Ability to perform all restaurant operations positions and functions.
Valid driver’s license.
Ability to stand for long periods without a break and meet the requirements of all subordinate positions.
Ability to enter and leave a vehicle multiple times, physically inspect all areas of the restaurant, lift up to 50 lbs, move and inspect restaurant supplies, and work in hot and cold environments, including the restaurant, cooler, and freezer.

Responsibilities

Promote customer satisfaction to build sales and assist the unit manager in executing the store sales and profit plan.
Monitor costs, food costs, crew preparation and production, procedures, waste, and theft; communicate shift-related sales or profit problems to the unit manager.
Hire, train, and terminate crew members to ensure adequate staffing; use W.O.T.C.; monitor turnover and recommend ways to address it.
Monitor product quality through customer interactions, walk-throughs, and managing crew performance; provide feedback.
Measure service times, train crew in prompt customer response and courtesy, take corrective action to improve service, train crew to solicit customer feedback, and establish and communicate daily S.O.S. goals.
Train crew to maintain store cleanliness, follow the store cleaning plan, and correct cleaning deficiencies.
Train crew on new products, orientation, initial position skills, and other assistant-manager training as needed; cross-train crew and recognize high-performing employees to the unit manager.
Follow flowcharts and store priorities and plans; monitor inventory and product availability; safeguard cash, product, and equipment; ensure standards and procedures are followed; manage shifts to a Q.S.C. level of 80% or better; and respond to anticipated or identified problems.
Follow operations-manual procedures, maintain safe working conditions, comply with cash-control policy, report accidents, address operational issues identified by Health Department Inspectors, and use applicable shift-management guidelines.
Perform administrative duties as required and write crew schedules to meet the unit manager’s plans and objectives; comply with crew-benefit standards if applicable.
Follow the Preventative Maintenance Program, train and monitor crew in equipment maintenance, and report and track maintenance issues through completion.
Manage crew performance consistently, support retention, follow the grievance process, execute turnover-reduction plans, communicate priorities and assignments, mentor aspiring leaders, and foster teamwork and motivation.
Take appropriate corrective action for crew performance problems and conduct timely crew performance reviews.