CNC Field Service Technician - (Remote Work)

TMG Chicago • Valparaiso, IN

10d • Remote

About The Position

Morris Group, Inc. is a family-owned machine tool distribution network serving manufacturers of precision-machined parts. HFO Chicago, a division of Morris Group, Inc., is the exclusive distributor for Haas CNC machine tools and rotary products in Northern Illinois and Indiana. The CNC Field Service Technician travels to customer facilities to install, troubleshoot, repair, and maintain machine tools and controls. The position is dispatched from the employee’s home and requires frequent travel and driving throughout a regional territory. A company vehicle and fuel expenses are provided. Training in CNC repair and Haas equipment is included during onboarding, with factory certification expected within the first year. The role reports directly to the Service Manager.

Requirements

• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including regularly lifting 40–50 pounds.
• Ability to work flexible hours and travel and drive frequently throughout a regional territory.
• Ability to use a laptop, smartphone, and various software applications.
• Ability to work professionally and responsibly at dynamic job sites with changing priorities and customer and team interaction.
• Ability to access all areas of premises, concentrate while prioritizing multiple tasks, sit for prolonged periods, and frequently use hands and arms.
• Ability to bend, twist, stoop, reach, and lift moderate-to-heavy materials up to 50 pounds, with equipment or other employees’ assistance when needed.
• For safety-sensitive work, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; and perform precise work requiring hand-eye coordination and fine motor skills.
• Ability to work in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while wearing required PPE.

Nice To Haves

• Demonstrated ability in mechanical or electrical repair, or engineering.
• CNC repair background.
• Experience with software such as Microsoft Office.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use online technical documents, manuals, and vendor resources to research machine issues.
• Complete and submit accurate documentation to the office and customers regarding machine issues, repairs, and installations.
• Promote and perform preventive maintenance on customer machine tool equipment.
• Provide after-sales technical support and training.
• Maintain an in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.
• Three or more weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.
• Company-provided vehicle and company-paid fuel expenses for travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed