CNC Field Service Technician

TMG Midwest • Mantua, OH

10d

About The Position

Haas Factory Outlet-Midwest, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and conscientious CNC Field Service Technician. The technician will use an extensive understanding of electrical, pneumatic, and hydraulic schematics to detect and resolve issues with electrical and mechanical components. The role involves traveling to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls, as well as providing preventative maintenance, after-sales technical support, and training. The technician will document machine issues, repairs, and installations and maintain in-depth knowledge of the machine tool industry and the company’s product lines.

HFO Midwest is a division of Morris Group, Inc., a family-owned machine tool distribution network. It supports the metalworking community in Ohio, Kentucky, and West Virginia and is the exclusive distributor for Haas CNC machine tools and rotary products.

Requirements

• Experience in mechanical and electrical repair of CNC machine tools.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including bending, twisting, stooping, reaching, and lifting moderate-to-heavy materials up to 100 pounds with assistance from equipment or other employees.
• Ability to work flexible hours and travel frequently, including driving throughout a regional territory.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged periods and frequently use hands and arms.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, customers, and team members.
• For designated safety-sensitive positions: ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; perform precise electrical, mechanical, and diagnostic work; and work in industrial environments while wearing required personal protective equipment.

Nice To Haves

• Haas CNC repair background.
• Ability to read and interpret drawings and schematics.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Accurately document and submit information to the office and customers regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Provide after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan, vision and dental coverage, and company-paid life insurance.
• Three or more weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed