CNC Field Service Technician - (Remote Work)

TMG Chicago • Kokomo, IN

10d

About The Position

Morris Group, Inc., through its HFO Chicago division, is seeking a Field Service Technician to troubleshoot, repair, install, and maintain CNC machine tools and controls at customer facilities. The role serves customers in a regional territory and is dispatched daily from the employee’s home. Frequent travel and driving are required; the company provides a vehicle and pays gas expenses. Training in CNC repair and Haas equipment is included during onboarding, with factory certification expected within the first year.

The technician uses technical documents, manuals, and vendor resources to research machine issues; documents machine status, repairs, and installations; performs preventive maintenance; and provides after-sales technical support and training. The position reports to the Service Manager and requires mechanical and electrical proficiency, the ability to interpret drawings and schematics, and strong technical, communication, and presentation skills. Work takes place at customer and industrial sites and may require servicing equipment in tight or awkward spaces and wearing required PPE.

Requirements

• Demonstrated ability in mechanical or electrical repair or engineering is desired.
• Ability to read and interpret drawings and schematics is required.
• Excellent technical, communication, and presentation skills are required.
• Ability to meet the physical requirements of the job, including regularly lifting 40–50 pounds.
• Ability to work flexible hours and travel and drive frequently throughout a regional territory.
• Ability to use a laptop, smartphone, and various software applications.
• Ability to work professionally and responsibly at dynamic job sites with changing priorities and customer and team interaction.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including equipment interiors and elevated areas.
• Strong hand-eye coordination and fine motor skills for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments with noise, lubricants, coolants, metal chips, and other manufacturing conditions while wearing required PPE.

Nice To Haves

• CNC repair background is a plus.
• Experience with software such as Microsoft Office is a plus.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use online technical documents, manuals, and vendor resources to research machine issues.
• Complete and submit accurate documentation to the office and customers regarding machine issues, repairs, and installations.
• Promote and perform preventive maintenance on customer machine tool equipment.
• Provide after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision and dental coverage, and company-paid life insurance.
• Three or more weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.
• Company-provided vehicle and company-paid gas expenses for travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed