CNC Field Service Technician

Tsugami America • East Hartford, CT

2d • Onsite

About The Position

Tsugami America is seeking a Field Service Technician to join their growing service team. This role is ideal for recent technical school graduates, early-career technicians, or individuals with hands-on mechanical or electrical aptitude who want to learn and grow. As a Field Service Technician, you will support the installation, maintenance, and repair of Tsugami CNC machine tool equipment at customer facilities throughout New England. The company is a third-generation, family-owned business that serves manufacturers of precision machined parts in the United States, aiming to help manufacturers maintain a competitive advantage by improving productivity.

Requirements

• Mechanical, electrical, or maintenance experience (academic, internship, military, or hands-on experience welcomed)
• Interest in CNC machinery, automation, or manufacturing technology
• Basic ability to read and understand technical drawings and schematics (training provided)
• Familiarity with hand tools and precision measuring equipment is a plus
• Strong problem-solving skills, attention to detail, and willingness to learn
• Basic computer skills (Microsoft Office and service documentation tools)
• Strong communication skills and a customer-focused mindset
• Valid driver’s license required
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Responsibilities

• Travel to customer sites to assist with the installation, troubleshooting, repair, and maintenance of CNC machine tool equipment and controls
• Learn how to identify performance issues and assist with preventative maintenance to maximize machine uptime
• Support the diagnosis and repair of mechanical, electrical, pneumatic, and hydraulic components
• Use machine manuals, technical documentation, and internal resources to research and resolve machine issues
• Communicate professionally with customers regarding service status, next steps, and completed work
• Complete service documentation accurately (service reports, install reports, etc.)
• Build strong working relationships with customers, suppliers, and internal teams
• Participate in ongoing technical training, safety training, and manufacturer-led seminars
• Continuously develop your technical knowledge of Tsugami product lines and evolving CNC technology
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed