Clubs Support Officer

Arc Employee Portal•Kensington, NY

2d•Hybrid

About The Position

Arc, UNSW’s student organisation, is seeking a current UNSW student to support more than 400 student-run, Arc-affiliated Clubs. Working with full-time and student staff, the Clubs Support Officer helps engage and develop students by supporting club administration, events, compliance, and relationships with club executives. The role offers entry-level experience in events, administration, and community engagement. This casual position averages 8–12 hours per week during term, with hours varying during holidays and assessment periods. Hours are flexible to suit the successful candidate’s university timetable. Work is based at Arc’s central office on UNSW’s Kensington Campus, with some work potentially completed remotely as directed. The stated casual hourly rate is $35.68 plus superannuation. The anticipated start date is January 2027, and applicants should expect to continue through the end of T3 2027, with a preference for at least 12 months in the role.

Requirements

Must be a current UNSW student.
Relevant experience demonstrating the ability to carry out the role’s responsibilities.
Excellent oral and written communication skills, including the ability to engage positively with different people, especially UNSW students, with awareness of cultural diversity.
High attention to detail, proven organisational and administration skills, and the ability to manage time effectively and meet deadlines.
Previous experience with event planning and strong organisational skills.
Demonstrated experience in conflict management.
Ability to provide a high level of customer service to students, Clubs, and other relevant stakeholders.

Nice To Haves

Current or previous experience as an executive of an Arc-affiliated club at UNSW.
A strong understanding of the UNSW student demographic, what students want, and how to reach them.
A creative and outgoing personality, with a desire to make things happen and have fun.

Responsibilities

Attend to tasks and enquiries during scheduled shifts, in the office or remotely as directed.
Respond to club enquiries by phone, email, and in person.
Process club bookings, grants, and affiliations, and assist with maintaining club records and the Clubs Storeroom.
Provide training, advice, and assistance to Clubs on Arc Clubs policies and procedures.
Assist with reviewing and writing information for Clubs, including training materials and relevant guides such as the Clubs Handbook.
Support the running of department events and activities, including O-Week, Clubs Training, Clubs Takeover, and the Club Awards Dinner.
Assist with event logistics, including smooth bump-ins and bump-outs, and help ensure Clubs adhere to risk assessments and management requirements.
Manage spreadsheets and maintain event-related documentation.
Help evaluate existing Arc-run club events and activities, and contribute ideas for new offerings based on student and club feedback.
Help promote a strong risk and compliance culture within Clubs.
Support engagement between the Arc Clubs team, Arc-affiliated Clubs, and their executives through face-to-face contact, particularly at club training events.