Clubs Community Officer

Arc Employee Portal•Kensington, NY

2d•Hybrid

About The Position

Arc is seeking a current UNSW student to support the volunteer student executives who run more than 400 Arc-affiliated Clubs. Working with full-time and student staff, the Clubs Community Officer helps deliver recognition programs, including the Clubs & Volunteering Rewards Points program, and community events such as Clubs Kickoff, The Executive Lounge and Town Hall. The role includes processing rewards, running events, creating content and gathering feedback from Club leaders to improve the student experience. It offers entry-level experience in program delivery, events and community engagement. The position is casual, averaging around 7 hours per week during term, with hours ranging from 3 to 15 around events. Hours vary during holidays and assessment periods, and flexible scheduling is available to suit the student's university timetable. Paid training begins with a January 2027 start. The role is based at Arc's central office on UNSW's Kensington Campus, with some work possible remotely as directed. Applicants are expected to foresee continuing in the role for at least 12 months, through the end of T3 2027.

Requirements

Must be a current UNSW student.
Experience with Arc-affiliated Clubs and relevant experience demonstrating the ability to carry out the role's responsibilities.
Excellent oral and written communication skills, including the ability to engage positively with diverse people, especially UNSW students, with awareness of cultural diversity.
Competent use of Google Sheets or Excel, including basic formulas, and high attention to detail.
Some experience helping to plan or run events.
Reliability and organisation, with the ability to complete routine tasks with guidance.

Nice To Haves

Familiarity with Rubric and Canva.
Some experience tracking spend or collecting and analysing feedback.
Competence with social media, particularly Instagram and Discord.

Responsibilities

Attend to tasks and enquiries during scheduled shifts, in the Arc offices or remotely as directed.
Administer the Rewards Points program, including logging points, processing redemptions and maintaining accurate records.
Review the Rewards store and point-earning activities each term and suggest improvements.
Plan and deliver Clubs Kickoff, The Executive Lounge and Town Hall sessions, including catering, run sheets, points check-in and feedback.
Write content about the Rewards program and Clubs Community events for the Clubs newsletter, Instagram and Discord.
Gather feedback from Club executives and help identify trends to improve Arc's recognition programs.
Respond to Club enquiries, particularly about Rewards Points and Clubs Community events.
Support Club consultations and promote the Rewards program at O-Week and Arc events as required.