Clubs Administration Officer

Arc Employee Portal•Kensington, NY

2d•Hybrid

About The Position

Arc, UNSW’s student organisation, is seeking a current UNSW student to support and engage more than 400 student-run, Arc-affiliated Clubs. Working alongside full-time and student staff, the Clubs Administration Officer helps maintain administrative processes, advises Club executives, and supports student engagement. The role offers entry-level experience in customer service and administration. The officer attends to tasks and enquiries during scheduled shifts, in the Clubs Space or remotely as directed. Duties include responding to Club enquiries, processing applications and grants, maintaining records and administrative systems, providing training and advice, supporting department events, and helping maintain the Clubs Space and storeroom. The position starts in January 2027 and averages 8–12 hours per week during term, with hours varying during holidays and assessment periods. Flexible hours are intended to suit the student’s university timetable. Some work may be completed remotely, as directed.

Requirements

Must be a current UNSW student.
Experience with Arc-affiliated Clubs.
Relevant experience demonstrating the ability to carry out the role’s responsibilities.
Excellent oral and written communication skills, including the ability to engage positively with different people, especially UNSW students, and awareness of cultural diversity.
High attention to detail, proven organisational and administration skills, and the ability to manage time effectively and meet deadlines.
Ability to provide a high level of customer service to students, Clubs, and other relevant stakeholders.

Nice To Haves

A strong understanding of the UNSW student demographic, what students want, and how to reach them.
Experience with social media such as Facebook and Discord, and basic awareness of social media analytics.
Previous experience with event planning and strong organisational skills.
Ability and interest in continuing in the role for at least 12 months, through the end of T3 2027.

Responsibilities

Attend to tasks and enquiries during scheduled shifts in the Clubs Space or remotely, as directed.
Respond to Club enquiries by phone, email, and in person.
Process Club booking applications for spaces and resources.
Assess and process affiliation, reaffiliation, and grant applications.
Provide Clubs with training and advice on grant applications, affiliation, Arc procedures, event management, and administration.
Maintain Club records using databases and administrative systems.
Help maintain and upkeep the Clubs Space and Clubs Storeroom.
Review and write information for Clubs, including training materials and relevant guides.
Assist with department events and activities, including O-Week, Launch Week, International Markets, Clubs Reaffiliation, and the Club Awards Dinner.
Attend and provide support to Club events and activities, as directed.