Clubhouse Attendant

Castle Management•Miami, FL

About The Position

Oversees the clubhouse facility during the hours set by the Board of Directors and provides excellent customer service to residents. The Clubhouse Attendant provides exemplary service consistent with Castle Group’s values and mission, demonstrating outstanding Castle Royal Service while working with internal departments and external customers. The role supports the day-to-day operation and upkeep of the clubhouse, monitors facility use and safety, responds to resident needs, and assists with community activities and events. It also includes greeting residents and visitors at the front guard post, preparing promotional materials, and assisting with Galleria rentals and booking records. Additional duties may be assigned by the on-site Community Association Manager or Clubhouse Manager.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Effective verbal and written communication skills.
Intermediate command of computer hardware and software.
English language proficiency is required.
Ability to travel off-site on an ad-hoc basis for training sessions.
May occasionally be required to cover the front entrance.
Ability to work extended hours and weekends based on scheduling needs.
Ability to lift up to 40 lbs.
Ability to work in an upright standing or sitting position for long periods.
Ability to handle, grasp, and lift objects and packages; reach with hands and arms; communicate and exchange information verbally and in writing; navigate the property or building as required; and complete required forms.

Nice To Haves

One to two years of front desk or clubhouse attendant experience preferred.
Fluency in multiple languages is desirable.

Responsibilities

Update the activities calendar as directed by the Clubhouse Manager or Community Association Manager.
Conduct hourly rounds of the clubhouse and pool deck to monitor facility usage, cleanliness, safety, and maintenance concerns, and report issues to management.
Follow all safety precautions, policies, and procedures while performing assigned duties.
Maintain the cleanliness and organization of the clubhouse and surrounding areas as needed.
Address and follow up on resident complaints, concerns, and maintenance issues, notifying the appropriate manager when necessary.
Assist with resident notifications, announcements, and special communications as directed.
Attend and assist with scheduled community activities and events as needed.
Organize, lead, or assist with community events and recreational activities, including making announcements and speaking on a microphone.
Greet residents and visitors at the front guard post, verify information, and accurately record resident and guest entries according to established procedures.
Use creative platforms such as Canva to design flyers, posters, event announcements, and other promotional materials for community activities.
Provide residents with accurate information about Galleria rentals, including availability, rates, policies, and requirements.
Assist with the booking process, preparation and completion of rental contracts, and maintenance of booking records and scheduling sheets; ensure reservations follow established procedures and receive required management approval.
Provide friendly, professional customer service to residents, guests, and visitors.
Perform additional duties and responsibilities as assigned by the on-site Community Association Manager or Clubhouse Manager.