Clubhouse Attendant

Castle Group•Miami, FL

About The Position

Oversees the clubhouse facility during the hours set by the Board of Directors and provides excellent customer service to residents. The Club Attendant performs responsibilities in a manner consistent with Castle Group’s values and mission, demonstrating outstanding customer service representative of Castle Royal Service. The role involves working with other departments and external customers. The position supports clubhouse operations, resident communications, community activities and events, front-post guest entry procedures, and Galleria rentals. It also includes monitoring facility conditions, maintaining cleanliness and organization, and reporting concerns to management. Additional duties may be assigned by the on-site Community Association Manager or Clubhouse Manager.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Effective verbal and written communication skills.
Intermediate command of computer hardware and software.
English language proficiency.
Ability to travel off-site for training on an ad-hoc basis if required.
Ability to occasionally cover the front entrance when needed.
Ability to work extended hours and weekends based on scheduling needs.
Ability to lift up to 40 lbs.
Ability to work in an upright standing or sitting position for long periods; handle, grasp, and lift objects and packages; reach with hands and arms; communicate and exchange information verbally and in writing; navigate the property or building; and complete required forms.

Nice To Haves

One to two years of front desk or clubhouse attendant experience preferred.
Fluency in multiple languages is desirable.

Responsibilities

Update the activities calendar as directed by the Clubhouse Manager or Community Association Manager.
Conduct hourly rounds of the clubhouse and pool deck to monitor usage, cleanliness, safety, and maintenance concerns, and report issues to management.
Follow safety precautions, policies, and procedures while performing assigned duties.
Maintain the cleanliness and organization of the clubhouse and surrounding areas as needed.
Address and follow up on resident complaints, concerns, and maintenance issues, notifying the appropriate manager when necessary.
Assist with resident notifications, announcements, and special communications as directed.
Attend and assist with scheduled community activities and events as needed.
Organize, lead, or assist with community events, including bingo nights, domino nights, and other recreational activities; make announcements and speak on a microphone as needed.
Greet residents and visitors at the front guard post, verify information, and accurately record resident and guest entries according to established procedures.
Use creative platforms such as Canva to design flyers, posters, event announcements, and other promotional materials.
Provide residents with accurate information about Galleria rentals, including availability, rates, policies, and requirements.
Assist with rental bookings, preparation and completion of rental contracts, and accurate booking records and scheduling sheets; ensure reservations follow established procedures and receive required management approval.
Provide friendly, professional customer service to residents, guests, and visitors.
Perform additional duties and responsibilities assigned by the on-site Community Association Manager or Clubhouse Manager.