Clubhouse Attendant
About The Position
The Clubhouse Attendant assists with the smooth daily operation of amenity and recreational facilities, orients residents in their use, supports clubhouse management, and enforces facility rules and regulations. The role combines resident relations and customer service with administrative duties, event support, facility inspections, and opening and closing procedures. The attendant helps keep amenities clean and secure, supports events and reservations, handles resident information and key cards, and performs routine office procedures. The position requires flexibility in work schedules and physical activity, including regular standing, walking, lifting, and adapting to different weather conditions.
Requirements
- High school diploma or GED.
- Ability to enforce rules, regulations, and policies with tact, firmness, and impartiality, and to resolve problems or concerns.
- Ability to interact with people effectively, courteously, and enthusiastically.
- Excellent customer service skills and ability to establish and maintain good customer relations.
- Ability to establish and maintain effective working relationships with other employees.
- Some knowledge of equipment typically used in recreational work and cleanup duties.
- Ability to understand and follow simple oral and written instructions and communicate clearly and concisely.
- Ability to learn new tasks.
- Knowledge of Microsoft Office.
- Ability to comply with flexible work schedules.
- Ability to perform repetitive body mechanics, including climbing a ladder, standing, stretching, twisting, bending, crouching, and kneeling.
- Ability to adjust to differing weather conditions.
- Frequently lift, lower, push, pull, carry, and reach with supplies and equipment weighing up to 25 pounds over 500 feet.
Nice To Haves
- Hospitality experience.
Responsibilities
- Meet and greet new and existing homeowners.
- Give new homeowners tours and assist with “Welcome Home” paperwork.
- Participate in and assist with facility operations, special events, and activities.
- Provide administrative services, including updating resident information and managing key cards.
- Perform routine office procedures, including telephone management, mail sorting and distribution, document copying, and inventory control of office and maintenance supplies.
- Provide administrative support to the community intranet.
- Assist with maintaining operating procedures, task schedules, and productivity logs.
- Assist management and team members as required.
- Support resident relations and customer service.
- Perform opening and closing procedures.
- Conduct routine inspections of buildings and outdoor amenities.
- Maintain a spotless appearance of the amenities.
- Assist with event preparation and cleanup.
- Take event reservations, collect payments, and sell tickets for clubhouse events.
- Empty interior trash receptacles in the evening.
- Secure the buildings.
- Update bulletin boards.
- Perform other job-related duties as assigned.
- Enforce amenity rules, regulations, and policies fairly and tactfully, and help resolve problems or concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
