Club Reception

Zero Bond NY • New York, NY

56d • $0 - $24

About The Position

The Club Receptionist is the first point of contact between Zero Bond and its members and guests. The role acts as a gracious host and helps maintain a curated membership experience by welcoming visitors, staying knowledgeable about the property, services, and amenities, and providing professional phone and front-desk service. The position supports guest-list operations, reservations, office services, and real-time problem solving while helping members and guests feel welcome.

Requirements

• At least 1 year of experience in a similar role.
• Professional, tactful, and well-versed in conflict resolution.
• Experience answering phone lines and emails professionally and promptly.
• Strong problem-solving skills and ability to address anticipated or current matters through conflict resolution.
• Ability to remain calm in high-stress situations.
• Detail-oriented and articulate, with the ability to prioritize in a high-volume, demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule based on Zero Bond's needs, programming, and peak times.
• Ability to seize, grasp, turn, and hold objects with hands.
• Ability to work on one's feet for at least 10 hours.
• Ability to move quickly between parts of the club.
• Ability to move, pull, carry, or lift up to 50 pounds occasionally and 35 pounds regularly.
• Ability to occasionally kneel, bend, crouch, and climb as required.

Responsibilities

• Welcome every member by name in a hospitable manner.
• Answer phone lines and conduct office services, including creating and sending reports, bulk-printing, and laminating.
• Perform guest-list duties and support, redirect, and problem-solve in real time to address guest-related concerns.
• Develop meaningful relationships with returning members and their guests.
• Act as a liaison between guests and management regarding feedback and recommendations.
• Coordinate reservation bookings and large-party reservations for members when requested.
• Enter information into CRM applications.
• Maintain grooming standards and adhere to Zero Bond uniform requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed