Club Operations and Lifestyle Manager

BallenIsles Country Club • Homestead, FL

2d

About The Position

Altamira Club in Homestead, Florida, is hiring a Club Operations and Lifestyle Manager to work closely with the Club Manager in executing day-to-day club operations. The role focuses on operations, staff training, and daily coaching to meet facility and service standards, while overseeing club operations, equipment, services, and the daily member experience.

The manager serves as a quality-control lead and operations director for club amenities, maintaining consistent standards for service, facility presentation, and club messaging. The role also supports member engagement and satisfaction, team communication and accountability, administrative and payroll management, monthly reporting, and the planning and coordination of amenity services within budget.

Compensation is $60,000 annually. The position includes eligibility for medical, dental, and vision coverage; a 401(k) with employer match for employees age 19 and older; and paid time off and leaves of absence, subject to applicable plan terms, policies, and eligibility criteria.

Requirements

• Associate’s degree (AA) or equivalent from a two-year college.
• Knowledge of Microsoft Office applications and Excel worksheets.
• Willingness to be trained to manage the Club Member’s website.
• Strong organization skills and the ability to manage multiple venues and staffing plans to support day-to-day club operations.

Nice To Haves

• Business and Marketing education preferred.
• Bilingual English and Spanish preferred.

Responsibilities

• Serve as the club’s quality-control agent, establishing and maintaining consistent core operations, service levels, facility presentation, and club messaging.
• Provide consistent operational standards for all club amenities and direct their day-to-day operations.
• Schedule and coordinate team members to achieve daily service goals and expectations.
• Oversee daily operations and activities throughout the club and create and maintain an inspection checklist for each venue.
• Maintain and develop relationships with current members, encourage participation, and support an atmosphere for building new relationships, including by attending member functions and weekly social engagements.
• Offer solutions and suggestions in response to membership complaints, issues, facility challenges, and opportunities to enhance service and hospitality culture.
• Communicate with management and associates to increase knowledge of membership goals, satisfaction, and retention.
• Answer questions from members and prospective members accurately and efficiently.
• Perform administrative and management duties as required for payroll management and employee accountability.
• Maintain a complete understanding of membership categories, rules, and regulations.
• Assist in preparing monthly department reports.
• Perform other required or self-initiated duties as part of the team culture and maintain accountability for club team members.
• Plan, schedule, and coordinate club amenity services according to the budget plan.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match for employees age 19 and older
• Paid time off
• Leaves of absence in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree