Club Operations and Lifestyle Manager

Troon • Homestead, FL

1d • Onsite

About The Position

Altamira Club in Homestead, Florida, is hiring a Club Operations and Lifestyle Manager. The role works closely with the Club Manager to execute day-to-day operations and focuses on operations, staff training, and daily coaching to meet facility and service standards. The manager oversees club operations, equipment, services, amenities, and the daily member experience.

The position is responsible for maintaining consistent operational standards across club amenities, coordinating staff and services, and supporting a welcoming hospitality culture. It also includes member relations, administrative and management duties, payroll management, employee accountability, and assisting with monthly departmental reports. Compensation is $60,000 annually.

Altamira Club is part of Troon, a professional club management company specializing in golf, hospitality, and residential communities.

Requirements

• Associate’s degree (AA) or equivalent from a two-year college.
• Knowledge of Microsoft Office applications and Excel worksheets.
• Willingness to be trained to manage the Club Member’s website.
• Strong organizational ability and capacity to manage multiple venues and staffing plans for day-to-day club operations.

Nice To Haves

• Business and Marketing education preferred.
• Bilingual English and Spanish preferred.

Responsibilities

• Serve as the club’s quality control agent, establishing and maintaining consistent operations, service levels, facility presentation, and club messaging.
• Direct and oversee the day-to-day operations of club amenities and maintain consistent operational standards.
• Schedule and coordinate team members to achieve daily service goals and expectations.
• Oversee daily operations and activities throughout the club and create and maintain an inspection checklist for each venue.
• Develop relationships with current members, encourage participation, and foster an atmosphere conducive to building new relationships.
• Attend member functions and weekly social engagements frequented by members.
• Help team members address membership complaints, issues, and facility challenges, and identify ways to improve service and hospitality.
• Communicate with management and associates to increase understanding of membership goals, satisfaction, and retention.
• Answer member and prospective member questions accurately and efficiently.
• Perform administrative and management duties as required, including payroll management and employee accountability.
• Maintain an understanding of membership categories, rules, and regulations.
• Assist in preparing monthly departmental reports.
• Perform other duties as required or self-initiated to support accountability and the club team.
• Plan, schedule, and coordinate club amenity services according to the budget plan.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence, subject to applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree