Club Manager

Planet Fitness•Gahanna, OH

10d

About The Position

The Club Manager oversees gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The role leads a team of employees in a positive, motivating manner and provides ongoing assistance with employee training and development. Club Managers oversee staffing, customer service, front-desk activities, facility cleanliness and maintenance, safety, marketing execution, financial and administrative tasks, and employee-related processes. At a franchise location, the employee is employed by the franchisee, not PFHQ.

Requirements

Superior customer service skills, preferably in the fitness industry.
Experience working as an Assistant Manager at Planet Fitness.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hard-working, enthusiastic, and energetic.
Strong problem-resolution skills.
Current CPR certification.
High school diploma or GED equivalent.
Must be at least 18 years old.

Responsibilities

Recruit, hire, train, and develop a high-performing staff, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer-service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example and hold direct reports accountable through training and coaching, while ensuring adherence to company values and goals.
Process weekly or bi-weekly employee payroll.
Resolve employee issues or concerns and manage disciplinary and termination activities.
Handle front-desk activities, including answering phones, checking members into the system, signing up new members, giving prospective members tours, and facilitating member requests, issues, and questions.
Ensure the gym opens and closes promptly.
Oversee facility cleanliness and maintenance, including personally cleaning the largest section daily.
Ensure the safety of employees, members, and club property.
Identify and communicate equipment repairs in a timely manner.
Manage marketing efforts by ensuring staff know about and are trained on promotions.
Authorize expenditures and refunds.
Make daily bank deposits.
Prepare HR-related forms and send them to the Corporate Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for employees who are absent.