Club Manager
About The Position
The Club Manager oversees gym operations to provide an exceptional Judgement Free member experience and support the club’s financial success. The role leads, trains, and develops employees in a positive and motivating manner. This is a full-time role scheduled for 42 hours per week; work may exceed eight hours per day or 40 hours per week and may include travel, nights, weekends, and holidays to support business needs. The Club Manager contributes to individual, club, and regional sales goals; manages staffing, scheduling, payroll, employee issues, and performance; and participates in front desk and member service activities. The role also oversees facility cleanliness, maintenance, safety, marketing execution, expenditures, refunds, bank deposits, HR forms, and operational reporting. The position requires continual movement and communication during shifts, lifting up to 75 pounds, frequent cleaning and sanitizing, and occasional exposure to toxic chemicals.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Passion for helping others and commitment to excellent service.
- Basic computer proficiency, including Microsoft Suite.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational skills.
- Confident problem-solving ability.
- Must be able to lift up to 75 pounds.
- Previous management experience preferred.
- Current CPR certification preferred.
Nice To Haves
- Previous management experience.
- Current CPR certification.
Responsibilities
- Achieve or exceed individual sales goals and contribute to monthly and yearly club goals.
- Recruit, hire, train, and develop Member Service Representatives, Assistant Managers, Shift Leaders, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
- Schedule staff and ensure all shifts are covered.
- Train and coach direct reports, reinforce accountability, and ensure adherence to company values and goals.
- Process weekly or bi-weekly employee payroll.
- Resolve employee issues and concerns, and manage disciplinary and termination activities.
- Perform front desk activities, including answering phones, checking in members, signing up new members, giving tours, and handling member requests and questions.
- Ensure the gym opens and closes promptly.
- Oversee facility cleanliness and maintenance, including responsibility for the largest daily cleaning section.
- Ensure the safety of employees, members, and club property, and communicate equipment repair needs promptly.
- Ensure staff know about and are trained on marketing promotions.
- Authorize expenditures and refunds, and make daily bank deposits.
- Prepare HR forms and send them to the Corporate Payroll Team.
- Track and report statistics weekly, monthly, and annually.
- Provide backup support when an employee is absent.
- Establish and communicate sales objectives and goals with the team.
- Assist in forecasting annual sales goals and share effective sales practices.
- Evaluate team member performance, address underperformance, and create action items to help clubs meet sales goals.
- Oversee daily, short-term, and long-term sales goals across the region and contribute to company goals.
Benefits
- Monthly bonus incentives.
- Medical, dental, and vision insurance.
- Vacation, sick time, and holiday pay.
- Free Black Card membership.
- 401(k) retirement savings plan.
- Term life insurance.
- Healthcare and dependent care flexible spending accounts.
- Employee perks and discounts. Certain listed benefits are for full-time employees only.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
