Club Manager

Planet Fitness - Baseline Fitness•West Des Moines, IA

5d•Onsite

About The Position

The Club Manager oversees gym operations to ensure a positive member experience and a financially successful club. The role includes managing staff and member service, supporting front desk operations, ensuring the club is open and properly staffed during all business hours, and maintaining company standards and procedures. The manager also handles supply ordering and inventory tracking.

Requirements

At least 1 year of equivalent managerial experience.
Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
Ability to listen actively, empathize with customers, and work together to solve problems.
Ability to recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek additional assistance when needed.
Ability to demonstrate tact and skill in interactions while using appropriate behavior and language.
Ability to maintain timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings or disagreements.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 lbs. for less than 30% of the time.

Responsibilities

Recruit, hire, train, schedule, and supervise team members.
Oversee member service and ensure team members consistently provide a great customer service experience.
Take an active role in front desk tasks, including greeting and welcoming members, conducting gym tours, and addressing member service issues and questions.
Provide support to team members and club members.
Create and maintain a positive image for the club.
Coach and counsel team members on performance to help achieve company standards.
Ensure prompt opening and closing of the gym.
Ensure staff know about and are trained on current marketing promotions.
Complete the manager portion of onboarding in Paycom for all new hires.
Ensure the club is open and staffed during all business hours.
Ensure that the manager and team members implement and follow company policies and procedures.
Order supplies and track inventory.