CLUB Customer Service Outfitter - Seasonal
About The Position
The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position supports a pleasant and productive shopping experience, greets customers, demonstrates products, stays informed about advertised sales, and helps meet individual and store goals. It also maintains accurate CLUB inventory and an organized CLUB Booth; serves members by processing payments, answering account questions, and processing applications; and provides timely feedback and reports. The Outfitter may serve other store areas based on business needs and performs other duties as assigned. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations on work procedures, policies, and practices. The listed starting pay rate is $16.00–$18.75. The role is seasonal and part-time.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 years of experience.
- Experience in a customer service environment.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while working unsupervised.
Responsibilities
- Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
- Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
- Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrate products to customers.
- Remain knowledgeable about advertised sales.
- Help meet personal and store metric goals and objectives.
- Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
- Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports in a timely and accurate manner.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service to all areas of the store based on business needs.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Dental benefits.
- Vision benefits.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
