CLUB Customer Service Associate

Bass Pro Shops • Noblesville, IN

1d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, supporting the customer experience, peer coaching, and regulatory compliance. The associate may also provide service in other areas of the store based on business needs.

This position performs tasks under general supervision using established procedures and innovation. It involves choosing from limited alternatives to resolve problems, occasional independent judgment, and making recommendations about work procedures, policies, and practices. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while working unsupervised.

Responsibilities

• Support world-class customer service and provide a pleasant, productive shopping experience.
• Proactively greet customers and offer opportunities to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay informed about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service throughout the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED