CLUB Customer Service Associate - Seasonal

Bass Pro Shops • Glendale, AZ

21h

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while carrying out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The position also supports customer service throughout the store as business needs require. It performs tasks under general supervision using established procedures and innovation, with occasional independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Customer service environment experience.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Support a commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and invite them to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED