Seasonal-CLUB Customer Service Associate

Bass Pro Shops•Branson, MO

23h•Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert while handling account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position performs tasks under general supervision using established procedures and innovation, and may provide service in any store area based on business needs.

Requirements

High school diploma or equivalent experience.
0 to 2 years of experience.
Experience in a customer service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to new processes and procedures.
Excellent self-motivation and initiative while working unsupervised.

Responsibilities

Support a commitment to world-class customer service and provide a pleasant, productive shopping experience.
Proactively greet customers and offer opportunities to become CLUB Members, or provide current members with a unique and exclusive experience.
Execute CLUB operational and compliance programs.
Demonstrate products to customers and stay informed about advertised sales.
Help meet individual and store metric goals and objectives.
Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
Provide daily feedback and reports in a timely and accurate manner.
Coach, recognize, and support peers as a CLUB advocate and representative.
Provide service to all areas of the store based on business needs.
Perform other duties as assigned.